First Contact

From your first contact with us, you’ll receive a warm welcome from our friendly staff.

At this point, we gain an understanding of your requirements, provide you with any basic information you need, and, if you’re happy to proceed, introduce you to one of our sales team members for a no-obligation consultation.

Friendly Consultation

Our zero-pressure approach to business sets us apart from the competition. Our only interest is ensuring you have access to the best products at the best price, backed up by the best service.

Our highly professional sales team can provide you with product samples, brochures, literature, and, where possible, an on-the-spot guide price for your chosen installation. We will never pressure you into any commitment or ask for a deposit.

Free no-obligation quote

Once we have established your requirements, we will prepare a comprehensive written quotation precisely detailing your chosen products, the work required, and the itemised costs. The quotation will be subject to confirmation following a site survey.

If you are happy to proceed, we will prepare your contract and undertake a complete survey of your property so that we can plan and schedule your installation.

Surveying & Preparation

Upon completing the survey and receiving a signed contract, we will place orders for your chosen product with our suppliers. We’ll then allocate time slots for any required tradesmen, such as builders, plumbers, and electricians, and liaise with you to arrange a convenient time to commence the installation.

You will always have a point of contact here at Clearglaze to assist, advise, and update you with progress. On larger projects such as orangeries, conservatories, and extensions, we will appoint a dedicated project manager to ensure a smooth transition through the process.

Installation Day!

Our installers arrive fully prepared with everything needed to complete your installation. We are incredibly proud of their professional and respectful approach to their work, and we’re sure that you will be delighted with their business conduct.

Of course, we will advise you on any preparations you may have to make, such as removing any curtains, soft furnishings, and items that may obstruct access. Our installers will remove all product packaging and rubbish for recycling and tidy any mess, leaving you nothing to do other than redecorate if necessary.

Sign Off

Upon completion of your installation and confirmation that you are satisfied that every aspect of the work has met your expectations. The work will be signed off and we’ll issue all relevant paperwork, such as the Clearglaze 10-Year Guarantee, which applies to all projects and the CERTASS and Insurance-Backed Guarantees, where applicable.

At this point, we would like to ask you to complete a Feedback Questionnaire and, if possible, review us on one of our social media channels. This information is helpful to us as it allows us to identify areas in which we can improve the quality of service offered.